Product dispatch and deliveries policy
Deliveries will be dispatched from Moontide Distillery within 10 working days of order and payment processing unless the product is marked as “pre-sale” or out of stock, in which case it will be dispatched when available. Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to our distillery in Broome, Western Australia and may range from overnight to seven days.
Delivery dates or times indicated are approximate only and do not constitute a guarantee of delivery or delivery by such date or time. No time of the essence transaction will be considered unless agreed in writing by Moontide Distillery. Moontide Distillery does not guarantee delivery on that date and is not liable for any loss resulting from late delivery. Nor does it guarantee that the ordered or requested quantity of goods is delivered.
Deliveries cannot be made to PO boxes or anywhere outside of Australia. In the instance the recipient has provided incorrect or out-of-date details, Moontide Distillery is not liable for incorrect or unclaimed delivery.
To ensure prompt delivery, please provide a telephone number/contact person for the delivery address as we require a signature for all deliveries.
Any deliveries requiring redelivery, or redirection provided by yourself to a new address provided by the recipient may incur an additional charge.
Goods will NOT be delivered to persons under the age of 18 years. Moontide Distillery may request that the person who receives the goods provide satisfactory evidence of proof of age.
Moontide Distillery must be notified of damage caused to goods during shipping, within 3 days of delivery. To investigate any damage Moontide Distillery may require photo evidence that damage was caused during transit.
All attempts will be made to ship items in original packaging. There may be instances where the packaging can be damaged in transit. Minor labels markings or scuffing is impossible to avoid in every instance. If you require a product in pristine condition, we recommend you visit a supplier directly or contact us directly via our contact page.
Moontide Distillery has no obligation to arrange for insurance of goods against the risks of carriage.
At the request of customers, a delivery from Moontide Distillery may be left unattended and in a place out of view from passers-by. If you would like your order to be left unattended at delivery, please include a note with your order requesting this service.